leasing office updates
Leasing office update
In an ongoing effort to protect and maintain the health of our residents and Team Members, we have made operational plans to open normal business functions in a limited capacity.
Until further notice, all in-person tours will be done on an appointment basis only, walk-ins will not be accepted. This gives our team time to clean and disinfect the model apartment home between each tour. We also ask during your tour to maintain appropriate social distancing (6′) and wear a mask to protect yourself and our team. We will be offering and strongly suggest virtual tours. Please reach out if you’d like to schedule either an in-person or virtual tour.
During this period, the leasing office will offer a reduced staffing plan to help serve our residents. However, resident interaction will require a prior appointment to help keep the number of people in the office down and give our team time to clean areas between appointments.
Our maintenance team will continue to be available for emergency work orders and common area cleanings. However, to maintain our residents’ and team members’ safety we will not be entering units for non-emergency work orders. If you’d like to submit a work order, please do so via your resident portal or a phone call to the office.
All amenity areas will remain closed until further notice. As local ordinances allow, we’ll begin to re-open amenities such as pools and gyms but on a limited basis. We’ll ask residents using these amenities (when ordinances allow them to open) to maintain social distancing, wear masks when possible, and understand capacity will be limited.
These decisions are based on direction from the World Health Organization and the Centers for Disease Control (CDC) that the single best method to slow the pace of infection is for people to have less direct or close contact with other people, along with the enhanced cleaning protocols, which we have already implemented.
We ask that you help us be stewards of our community and limit the spread of germs and disease by using alternative methods to communicate with us for the interim, in lieu of an in-person visit. This includes contacting us by phone, email, or through the resident portal during regular office hours. The resident portal, if you aren’t yet familiar, offers a variety of features, including online rent payment. If you’ve not previously engaged with our portal or signed up for online payments, you’ll receive an automated email soon with instructions for doing so.
We know our residents depend on us to provide the comforts of home, particularly during uncertain times and will continue to operate with that at the forefront of our minds. Our focus during this challenging time is to ensure you feel supported, and that you understand these shifts are out of an abundance of caution for your own health and safety, as well as that of our Team Members.
Above all, thank you for your understanding and patience.